Appointment Confirmation, Cancellations & Refunds
When booking an appointment you are requested to provide credit card details as a guarantee of your appointment. If you cancel your appointment within 24 hours of your booking date, or do not show for your scheduled appointment you will be charged a $29 cancellation fee and $59 cancellation fee for cosmetic aesthetic appointments.
Refunds will be provided where required under Australian Consumer Law. No refunds will be provided on any Tesla Chair package where a Medicare rebate has been granted.
Prepaid Treatments
If you pre-pay for treatments you will save an amount according to the pre-payment schedule.
There is no refund on pre-pays and they are not transferable to other individuals.
Pre-pays have a 3-year expiry from date of purchase.
24 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 24 hours or do not attend the appointment, the treatment will be forfeited.
You agree to these terms by purchasing pre-paid treatments.
Deposits that go towards treatments and are non-refundable. Refunds will be provided where required under the Australian Consumer Law.
